|A 'Teller Assist' ATM|
The figure is $3 billion. Looked at another way, the bank’s 2013 noninterest expenses were $69.2 billion, of which $3 billion is 4.3 percent.
Moynihan provided the figure when an analyst asked about the bank’s spending on mobile technology. Moynihan said he expects the bank’s level of tech spending to “stay constant.”
Automated teller machines are one area in which the bank has been investing. Last year, the bank introduced new "Teller Assist" ATMs that feature video screens that provide real-time access to tellers in call centers. The bank is installing those ATMs across the country as it reports more customers conducting transactions on their phones instead of in branches.
(Photo courtesy of Bank of America.)