Wednesday, February 29, 2012

RBC customers irritated by account number switch

As the sale of RBC Bank to PNC Financial Services nears its closing, a number of RBC customers are irritated that their account numbers will be switched in the conversion.

That means customers who have direct depositing into their RBC accounts, or direct debiting for bill paying, will have to change the information they used to set up those deposits and withdrawals.

Customers who use the Online Banking feature will not have to change anything, PNC spokeswoman Terri Wilson said. Also PNC will still process direct deposits or debits from their old accounts for the time being.

The sale closing is scheduled for Friday. RBC banks will open as PNC on Monday.

For more information on the conversion, click here.